Find Kelley Van Pelt on LinkedIn
Find Jay Kietzman at unsolicitedux.com
Chapters:
1:32 Introduction to Kelley Van Pelt
2:05 A Product Designer vs. A UX Designer
7:15 The Service Blueprint
11:05 The role strategy plays in Kelley’s work
13:55 Getting at the “Why”
17:20 Identifying the right stakeholders
20:20 Design research & “the hurricane cone of uncertainty”
24:00 What can we do? vs. What should we do?
26:24 Healthy cross-functional disagreement
28:08 The refinement ceremony & User Stories
32:13 The JTBD Framework
34:36 The role responsibilities of a senior product designer
40:00 How a junior designer can become a senior
43:00 Advice for landing your first product design role
48:56 Self Advocacy
52:50 Kelley’s path to product design
1:03:00 Advice Kelley would give her younger self
1:05:25 The biggest hurdle in Kelley’s career thus far
1:07:13 Advice: Lean into what you are good at
1:09:44 Kelley’s Favorite Topic: The importance of empathy in product design
1:11:28 Selling the value of empathy to business partners
1:15:00 Standing firm to a clearly defined project scope
1:17:54 Checking your sources when it comes to UX-related online content
1:20:28 Collaboration should not equal design by committee & how to avoid it
1:24:55 Business impact vs. customer impact
1:27:41 Viewing business needs as guides
1:30:15 Question from a mentee
Referenced:
Special Thanks to:
Capelle Gabriel, graphic design support
Kelley Van Pelt, sound mixing support
Seb Taylor, vocal training support
Share this post