In this episode of Unsolicited UX, I sit down with Dan Robins, Co-Founder and Global Head of Enterprise at Dualo. We cover many great topics, including the importance of knowledge management in organizations and how Dualo helps teams maximize the value of their insights. Dan emphasizes the need to know your audience when it comes to stakeholder management and tailoring communication. He also highlights the role of AI in knowledge management and how it can streamline processes and improve accessibility. The conversation explores the use of knowledge repositories in research and the challenges faced by researchers, as well as their stakeholders, in sharing and accessing information.
Additional topics include: The importance of real-time knowledge retrieval, The role of AI in accelerating the research process, The need for more dynamic and interactive ways of presenting research insights, Making research reports actionable, Providing strategic recommendations, The concept of centralized research organizations, The benefits of cross-functional insight working groups, The value of feedback and the importance of seeking critique for personal and professional growth and more!
Find Dan Robins on Linkedin, X, & Dualo.io
Find Jay Kietzman at unsolicitedux.com
Keywords
knowledge management, stakeholder management, AI, UX research, research repository, actionable insights, knowledge repositories, research, real-time knowledge retrieval, AI, research insights, microsites, actionable research reports, strategic recommendations, centralized research organizations, cross-functional insight working groups, feedback, seeking critique
CHAPTERS
00:00 Introduction and Background
03:00 Stakeholder Management and Tailored Communication
09:39 Dan's Journey in Product and Design
12:26 Knowledge Management and Stakeholder Engagement
23:39 Julo's Approach to Knowledge Management
27:56 Target Users and Their Interaction with the Repository
32:27 AI Queries and Synthesized Recommendations
34:41 Real-Time Knowledge Retrieval and AI
36:27 Making Research Reports Actionable
39:21 The Power of Collections in Knowledge Repositories
39:59 The Report is Not the Deliverable
45:23 Creating Dynamic and Interactive Research Presentations
52:44 Centralized Research Organizations and Cross-Functional Insight Working Groups
57:27 Taking a Pragmatic Approach to Organizational Change
01:05:24 The Impact of Feedback and Seeking Critique
REFERENCED:
Why it's time for research to move beyond UX, Brad Orego
The state of research in 2022, an interview with Janelle Ward, Dualo Blog
SPECIAL THANKS TO:
Capelle Gabriel, graphic design support
Kelley Van Pelt, sound mixing support
Seb Taylor, vocal training support
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