In this episode of Unsolicited UX, I sit down with Nancy Kumar, Strategic Design Manager at Airbus. Nancy shares her extensive experience working as a UX professional in the aerospace industry. She also discusses her experience working on a cross-functional innovation team focused on solving business-level problems from a user-centric perspective. Additional topics include her experience working for Samsung and Nancy’s perspective on what it means to have impact as a designer.
Find Nancy Kumar on Linkedin
Find Jay Kietzman at unsolicitedux.com
Keywords:
aviation, user-centric design, delight, feasibility, aircraft, cockpit, passenger experience, airport operations, strategic design manager, business-level problems, innovation teams, product discovery, strategic initiatives, minimum viable product, double diamond concept, design thinking, impact of design
Chapters:
00:39 Introducing Nancy Kumar
04:20 Differences in Design Process in Aviation Companies
08:40 Focus Areas of Aviation Design
14:42 Transitioning from Telecommunications to Aerospace
26:10 Successful Cross-Functional Collaboration
31:23 The Role of Innovation Teams
38:00 Defining Innovation
40:23 The Ambiguity of Innovation
51:17 Having Impact as a Designer
Special Thanks to:
Capelle Gabriel, graphic design support
Kelley Van Pelt, sound mixing support
Seb Taylor, vocal training support
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